Outsourcing, whatever the field, should be governed by a detailed legal contract. Resource: The Outsourcing Toolkit This is a detailed and compreheinsive template for an outsourcing contract, covering everything from service management to reporting. It also includes the following materials: A template for an SLA A benchmarking audit kit A transition plan framework A governance plan document An SLR template The Outsourcing Toolkit is a commercial resource priced at $199. For further information visit the dedicated website: The Outsourcing Toolkit General Information For information on outsourcing, the following websites are recommended: IBA Outsourcing Management